/* Layout: a tablet work-list. Navy header band, tabs, one card per customer; tap a card to open the call sheet. */
:root{
  --bg:#F3F6FA; --surface:#FFFFFF; --ink:#13243A; --muted:#556479; --line:#D6DEE8;
  --navy:#0B2A4A; --navy-2:#123E6B; --yellow:#F5C518; --blue:#1E6FB8; --blue-soft:#E3F0FB;
  --good:#1D7A47; --good-soft:#E2F4EA; --warn:#9A6200; --warn-soft:#FFF3D6; --bad:#B42318; --bad-soft:#FDE7E5;
  --display:"Baloo 2","Trebuchet MS",system-ui,sans-serif;
  --body:"Atkinson Hyperlegible",system-ui,-apple-system,"Segoe UI",sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0C1624; --surface:#14233A; --ink:#E8EEF6; --muted:#9FB0C6; --line:#263955;
  --navy:#081B30; --navy-2:#123E6B; --blue:#6BB3F0; --blue-soft:#163252;
  --good:#5FD08F; --good-soft:#123826; --warn:#F2C25B; --warn-soft:#3A2C0C; --bad:#FF8A80; --bad-soft:#40181A; color-scheme:dark}}
*{box-sizing:border-box}
html{padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px)}
body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--body);font-size:17px;line-height:1.45}
[hidden]{display:none!important}
.wrap{max-width:900px;margin:0 auto;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
header{background:var(--navy);color:#fff;position:sticky;top:0;z-index:5}
.bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;padding-block:14px}
h1{font-family:var(--display);font-weight:800;font-size:28px;margin:0;line-height:1.1}
h1 span{color:var(--yellow)}
.who{display:flex;align-items:center;gap:10px;font-weight:700}
nav{display:flex;gap:6px;flex-wrap:wrap}
nav button{font:inherit;font-weight:700;font-size:16px;border:0;background:transparent;color:#C9D6E5;padding:10px 14px 12px;border-bottom:4px solid transparent;cursor:pointer;min-height:44px}
nav button[aria-selected="true"]{color:#fff;border-bottom-color:var(--yellow)}
.count{display:inline-block;min-width:24px;padding:0 6px;margin-left:6px;border-radius:12px;background:var(--yellow);color:#0B2A4A;font-size:14px;text-align:center}
main{padding-block:18px 48px;display:flex;flex-direction:column;gap:14px}
h2{font-family:var(--display);font-size:26px;margin:0;line-height:1.1}
.note{color:var(--muted);font-size:15px;margin:0}
.banner{padding:12px 14px;border-radius:10px;background:var(--warn-soft);color:var(--warn);font-size:15px}
.empty{background:var(--surface);border:1px dashed var(--line);border-radius:12px;padding:28px 20px;text-align:center;color:var(--muted)}
.empty strong{display:block;color:var(--ink);font-size:19px;margin-bottom:4px}
.list{display:flex;flex-direction:column;gap:10px}
.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px;display:grid;grid-template-columns:1fr auto;gap:6px 14px;align-items:center;cursor:pointer;text-align:left;font:inherit;color:inherit;width:100%}
.card:hover{border-color:var(--blue)}
:focus-visible{outline:3px solid var(--yellow);outline-offset:2px}
.card .name{font-weight:700;font-size:19px}
.card .meta{color:var(--muted);font-size:15px;grid-column:1}
.card .right{grid-row:1 / span 2;grid-column:2;display:flex;flex-direction:column;align-items:flex-end;gap:6px}
.pill{display:inline-block;font-size:13px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;padding:3px 9px;border-radius:999px;white-space:nowrap}
.pill.drop{background:var(--blue-soft);color:var(--blue)}
.pill.deliv{background:var(--warn-soft);color:var(--warn)}
.pill.retry,.pill.flag{background:var(--bad-soft);color:var(--bad)}
.pill.ok{background:var(--good-soft);color:var(--good)}
.pill.muted{background:var(--bg);color:var(--muted)}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:18px;display:flex;flex-direction:column;gap:18px}
.narrow{max-width:420px;margin:24px auto 0;width:100%}
.sheet-top{display:flex;flex-wrap:wrap;justify-content:space-between;gap:12px;align-items:flex-start}
.phone{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.phone .num{font-size:28px;font-weight:700;font-variant-numeric:tabular-nums;letter-spacing:.02em;user-select:all}
.btn{font:inherit;font-weight:700;font-size:16px;min-height:44px;padding:10px 16px;border-radius:10px;border:1px solid var(--line);background:var(--surface);color:var(--ink);cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px}
.btn.small{min-height:36px;padding:6px 12px;font-size:14px;background:var(--navy-2);border-color:var(--navy-2);color:#fff}
.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.yellow{background:var(--yellow);border-color:var(--yellow);color:#0B2A4A}
.btn.quiet{background:transparent}
.btn.danger{color:var(--bad)}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin:0}
.facts div{background:var(--bg);border-radius:10px;padding:10px 12px}
.facts .wide{grid-column:1/-1}
.facts dt{font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}
.facts dd{margin:2px 0 0;font-weight:700;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.facts .wide dd{font-weight:400}
.script{background:var(--blue-soft);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:10px}
.label{margin:0;font-size:14px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.script .label{color:var(--blue)}
.script ol{margin:0;padding-left:22px;display:flex;flex-direction:column;gap:8px}
.script li{max-width:65ch}
.tip{display:inline-block;font-size:14px;font-weight:700;color:var(--muted);background:var(--surface);border-radius:6px;padding:1px 8px;margin:2px 0}
form{display:flex;flex-direction:column;gap:16px}
fieldset{border:0;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
legend{font-weight:700;margin-bottom:8px;padding:0}
.field{display:flex;flex-direction:column;gap:6px}
.field label{font-weight:700}
.choices{display:flex;flex-wrap:wrap;gap:8px}
.choices input{position:absolute;opacity:0;pointer-events:none}
.choices label{min-height:44px;display:inline-flex;align-items:center;padding:8px 14px;border:2px solid var(--line);border-radius:999px;cursor:pointer;font-weight:700;font-size:16px;background:var(--surface)}
.choices input:checked + label{border-color:var(--navy);background:var(--navy);color:#fff}
.choices input:focus-visible + label{outline:3px solid var(--yellow);outline-offset:2px}
textarea,select,input[type=text],input[type=password]{font:inherit;width:100%;padding:10px 12px;border-radius:10px;border:1px solid var(--line);background:var(--surface);color:var(--ink)}
textarea{min-height:88px;resize:vertical}
.flagrow{display:flex;align-items:flex-start;gap:12px;background:var(--bad-soft);border-radius:10px;padding:12px 14px}
.flagrow input{width:26px;height:26px;margin:2px 0 0;accent-color:var(--bad);flex-shrink:0}
.flagrow label{font-weight:700;color:var(--bad)}
.flagrow small{display:block;font-weight:400;color:var(--ink);font-size:15px}
.actions{display:flex;flex-wrap:wrap;gap:10px;border-top:1px solid var(--line);padding-top:16px}
.actions.flat{border:0;padding:0}
.err{color:var(--bad);font-weight:700;min-height:1.4em;margin:0}
.toast{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(20px + env(safe-area-inset-bottom,0px));background:var(--navy);color:#fff;padding:12px 18px;border-radius:10px;font-weight:700;z-index:20;box-shadow:0 6px 20px rgba(0,0,0,.25)}
.fb{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:8px}
.fb.open{box-shadow:inset 0 0 0 2px var(--bad-soft)}
.fb-top{display:flex;flex-wrap:wrap;justify-content:space-between;gap:8px;align-items:center}
.fb q{display:block;quotes:none;font-size:18px;max-width:65ch;white-space:pre-wrap}
.fb .meta{color:var(--muted);font-size:14px}
/* PIN pad */
.dots{display:flex;justify-content:center;gap:14px;padding-block:6px}
.dots span{width:18px;height:18px;border-radius:50%;border:2px solid var(--navy-2);background:transparent}
.dots span.on{background:var(--navy-2)}
.pad{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.pad button{font:inherit;font-size:28px;font-weight:700;min-height:68px;border-radius:14px;border:1px solid var(--line);background:var(--bg);color:var(--ink);cursor:pointer;font-variant-numeric:tabular-nums}
.pad button.alt{font-size:16px;background:transparent}
.rows{display:flex;flex-direction:column;gap:8px;margin:0;padding:0;list-style:none}
.rows li{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;background:var(--bg);border-radius:10px}
.rows small{color:var(--muted);display:block}
.code{font-size:34px;font-weight:700;letter-spacing:.12em;text-align:center;font-variant-numeric:tabular-nums;user-select:all}
.inline{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}
.inline .field{flex:1 1 160px}
@media (max-width:520px){h1{font-size:23px}.phone .num{font-size:24px}.card{grid-template-columns:1fr}.card .right{grid-row:auto;grid-column:1;flex-direction:row;align-items:center}}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
.sched{display:flex;flex-direction:column;gap:12px;margin-top:6px;padding:12px 14px;background:var(--bg);border-radius:10px}
.check{display:flex;align-items:center;gap:10px;font-weight:700;min-height:44px;cursor:pointer}
.check input{width:24px;height:24px;margin:0;accent-color:var(--navy-2)}
select{min-height:44px}